Refund policy

Draft, subject to review. Pro is sold by Paddle, our Merchant of Record, which processes payments and refunds.

14-day refund

If Pro is not right for you, you can ask for a full refund of any payment within 14 days of that payment, for a monthly or a yearly subscription and for a renewal. No reason is needed.

How to ask

Write to support@idoc.site from the e-mail address of your account, or use the link in the receipt Paddle e-mailed to you. The refund is issued by Paddle to the original payment method; the time it takes to appear depends on your bank.

What happens to your account

After a refund your account moves to the Free plan. Nothing you have saved is deleted: your cases stay readable and editable, and the Free plan simply limits how many new cases you can add.

After 14 days

Payments are not refundable after 14 days, but you can cancel at any time to stop future renewals and you keep Pro until the end of the period you paid for. Cancel from My plan or from the Paddle customer portal. This does not affect any rights you have under the consumer law where you live.

Complimentary access and trials

Trials and complimentary Pro access are free of charge and have nothing to refund.

See also the terms of use and the pricing page.